- Client
- Insurance services company undergoing major merger and acquisition
- Industry
- Insurance
- Services deployed
- Program & Project Management
10000+
New customers successfully integrated
Over 24+ months
Before
The situation
Insurance claims company acquired significant customer base requiring rapid integration. Complex challenge managing 10,000+ customers, program deadlines, and revenue growth.
What was built
The deployment
VSI provided comprehensive M&A integration program management covering customer onboarding, call center expansion, systems integration, and operational restructuring.
Systems integrated
- Claims Processing Systems
- Customer Relationship Management
- Call Center Technology
Results
Before and after
Each figure carries its source, the period it covers, and how it was calculated. A figure you cannot recompute is a figure we will not publish.
Customer integration and operations expansion
BeforePre-acquisition scale
After30% revenue increase, doubled claims, 2 additional call centers
- Source
- Company operations records
- Period
- Post-acquisition integration
- Method
- New customers integrated plus call centers opened plus claims volume increase
Figures verified under NDA
Figures from VSI project records, attested by VSI leadership 26 Aug 2026. Client identity withheld.
Next
Whether this applies to you
The honest answer is that it depends on your systems, not on your sector. A short assessment establishes which of your workflows an agent can take on and which it should not touch, and if the answer is none, we will say so.
Talk to us about your operation