Before the call
- Reschedule or cancel any time before the call starts, from the links in your confirmation, without explanation and without charge. Life happens; the link is there for it.
- Where you can, 24 hours’ notice lets the slot go to someone else. That is a request, not a condition, any cancellation before the start time avoids the fee entirely.
If you are late, or miss it
- We hold the call open for the first 10 minutes. Join inside that window and the session runs, shortened to the time remaining, with no fee.
- A consultation missed entirely, without any cancellation or rescheduling beforehand, carries a $100 no-show fee, invoiced to the booking contact. The fee is waived the first time it would apply and for documented emergencies, write to info@vsitechnologies.com and say what happened.
- Rebooking is always open from the same calendar. Settling an outstanding no-show fee is a condition of holding a further slot.
If we miss it
The commitment runs both ways. If we are the ones who fail to join, you get first pick of the next available slots, an apology from the person who missed it rather than a calendar bot, and, if the assessment was gating a decision, the written answers to your booking questions without waiting for the rescheduled call.
Reminders
Bookings generate an email confirmation and a reminder; where you have opted into text messages, a reminder arrives that way too, under the SMS terms. Reminders exist to prevent this page from ever applying to you.