Write to us here
Goes straight to info@vsitechnologies.com, read by a person. The three dropdowns route it to the right one.
Call
1-877-222-2369
One published number. Neria answers it around the clock and hands to a person when that is the right answer.
What to expect
When you will hear back
Published so you can hold us to it. A supplier who will not say what happens after you write is telling you what happens after you write.
| Criterion | What happens | Who replies |
|---|---|---|
| Government or public-sector enquiry | Same business day. If you asked for a specific document, you get the document rather than an invitation to discuss it. | A named executive |
| Quote request | Same or next business day for a clear bill of materials. Where something is ambiguous you get one specific question rather than a discovery call. | The quoting desk |
| Partnership or teaming | One business day. Tell us the vehicle, the scope and the socioeconomic categories the plan has to satisfy. | A named executive |
| Support, existing client | Use the phone rather than this page, it is materially faster, and out of hours it is the only route that reaches anybody. | The support tier you hold |
| Anything else | Read by a person and routed. If it is genuinely not for us, we say so and point you somewhere better where we can. | A person |
Questions
About getting in touch
Who actually reads this?
A person, on the same business day in almost every case. There is no shared inbox that nobody owns and no auto-responder issuing a ticket number. Where your enquiry needs somebody specific, a contracting officer question, a partner channel question, it goes to them rather than being summarised by an intermediary first.
Why is there only one email address?
Because routing behind an address is more reliable than routing in front of one. Five role addresses that all reach the same inbox is a routing capability nobody actually has, and it leaves a visitor guessing which of five is most likely to be read. One address means exactly one thing can go stale.
What is the phone number answered by?
Neria, our own agent, around the clock, and it hands to a person when that is the right answer rather than trying to resolve everything itself. It is also a live demonstration of the thing we sell, which is the most honest product demonstration available to us. Ask it something difficult.
I am a contracting officer. What is the fastest route?
The government page carries what is on the record, registration, codes, socioeconomic status, and states plainly where a value has not been confirmed rather than implying it. If you need something not published there, write and say what document you need; you will get the document rather than a call invitation.
Can I just book a call instead?
Yes, and for most commercial enquiries it is faster than writing. The assessments are sector-specific and short, and the calendar is live rather than a request form. Every industry page carries its own free assessment.
What if I have a complaint or an accessibility problem?
Use the same address and say so in the subject line, it gets escalated rather than queued. Accessibility problems in particular: tell us what failed and what you were using, and we will treat it as a defect against the build rather than as feedback. Every route on this site is tested on every change, and the ones automated testing misses are exactly the ones we need to hear about.